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PMA Claims Service Manager -- an
Additional Level of Service
Working with Your One-Point-of-Service PMA Claims Service Manager
As a Risk Management Services client, you will be partnered with a
PMA Claims Service Manager (CSM). You'll have one easy point of
contact that you can access for information, problem solving, support
and service.
Your Claims Service Manager will collaborate with you and a PMA Risk Control Professional to
identify pre- and post-loss drivers and develop client-specific action
plans for effective cost reduction.
Who are PMA's Claims Service Managers?
- Highly seasoned insurance professionals
- Claims management experts who have extensive knowledge of your type
of operations, risk management goals and claims issues.
- Professionals who have an in-depth knowledge of PMA and how to
achieve results.
PMA's Stewardship Process
PMA is committed to helping you to improve your financial performance
and results. As part of that commitment, as a PMA Risk Management
Services client, you will have the opportunity to participate in
Stewardship Reviews of your account that are intended to provide you
with significant risk management information
Stewardship Reviews
Conducted one or two times annually, your Claims Service Manager
provides you with detailed comparative data on results achieved for
your account versus goals established in areas such as trends,
frequency and severity. You'll receive benchmarking results according
to..
- Our internal standards
- Your results versus results from organizations in the same
industry
- Your past results versus current results
What You Can From Expect Stewardship Reviews:
- Greater insight into your claim results, specifically, the impact
of your results upon your experience mod and rating program.
- Opportunity to identify improvement areas, such as increased
reliance upon our return to work and use of our managed care
services, including access to a superior Preferred Provider Network.
- Stronger relationship between you and your PMA
Account Management Team.
- An understanding of your financial results from a risk
management perspective and their effect on your bottom line.
Read more about us...
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©2000 - 2009 Pennsylvania Manufacturers' Association Insurance Company, all rights reserved.
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